Project Overview
The Hospital Management App is an essential tool in an Automated Equipment Maintenance system, designed to enhance operational efficiency in hospitals. It enables technicians to manage work orders and perform vital maintenance tasks remotely. This app operates across Android, iOS, and Windows platforms, ensuring seamless access for technicians, whether on mobile devices or desktop computers. The app was developed using Xamarin, a cross-platform framework, which allows for shared codebase and optimized performance across all platforms.
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App Interface
Key Features
- Cross-Platform Functionality: Works seamlessly on Android, iOS, and Windows devices, developed using Xamarin to share a common codebase.
- Technician Logins: Provides access across single or multiple assigned hospitals, with secure login features.
- Maintenance Tasks:
- Preventive Maintenance (PM) sweeps in hospital departments.
- Work on assigned Corrective Maintenance (CM) jobs.
- Complete Corrective Maintenance (CM) work orders.
Challenges
- Performance: Technicians experienced delays in performing PM sweeps and managing work orders due to unoptimized workflows.
- Usability: The app required a user-friendly interface for easier navigation and task management across all platforms.
- Compatibility: Needed to ensure smooth functionality on Android, iOS, and Windows, with seamless adaptation to various hospital infrastructures.
Our Approach
- Gap Analysis: Conducted a comprehensive gap analysis to identify performance bottlenecks, workflow improvements, and platform inconsistencies.
- Stakeholder Collaboration: Worked closely with hospital stakeholders to redefine priorities, streamline maintenance processes, and ensure seamless cross-platform functionality, leveraging Xamarin for efficient development.
Process
Discovery and Optimization
- User Research: Gathered feedback from technicians and hospital staff to understand pain points and feature priorities.
- System Audit: Assessed the app’s existing architecture and its integration with the Automated Equipment Maintenance system, ensuring compatibility with Android, iOS, and Windows.
Development and Enhancements
- Workflow Optimization: Improved task management features for PM and CM to reduce completion times and improve performance across all platforms.
- UI/UX Improvements: Designed intuitive interfaces for Android, iOS, and Windows platforms to ensure ease of navigation and task management.
- Multi-Hospital Support: Enhanced scalability to accommodate maintenance tasks across various hospitals seamlessly, supporting both mobile (Android and iOS) and desktop (Windows) platforms.
Integrations
- Cross-Platform Support with Xamarin: Leveraged Xamarin to ensure consistent functionality and user experience on Android, iOS, and Windows devices, using a shared codebase for all platforms.
- Secure Login: Upgraded technician authentication protocols to improve security, including biometric options for mobile platforms.
- Real-Time Updates: Integrated push notifications for Android and iOS devices, while implementing desktop notifications for Windows users to keep technicians informed about work order changes.
Hosting and Maintenance
- Testing: Conducted extensive cross-platform testing on Android, iOS, and Windows to ensure the app performed optimally under high user loads.
- Maintenance Plan: Implemented an annual maintenance plan for regular updates and support across all platforms, addressing evolving hospital needs and technological advancements.
Client Testimonial
“The Hospital Management app has been a game-changer for our technicians. The improvements have streamlined how we handle PM and CM tasks, significantly boosting efficiency across our hospital network. The team’s dedication to understanding our needs and delivering solutions that work across Android, iOS, and Windows platforms using Xamarin has been exceptional!”